Refund & Cancellation Policy

The terms "We" / "Us" / "Our"/”Society” individually and collectively refer to Vertex Kalyan Cooperative (U) Thrift & Credit Society Ltd. and the terms "You" / "Your" / "Yourself" refer to the users.

CANCELLATION POLICY

For any services availed through our website https://vertexsociety.com, you may request cancellation within 24 hours of payment. Cancellation requests must be made in writing to our customer support team at care@vertexsociety.com .

We reserve the right to refuse or cancel any service request at any time for reasons including but not limited to:

• Service availability
• Errors in the description or pricing of the service
• Errors in your order
• Suspicion of fraudulent or illegal activity

REFUND POLICY

Eligibility for Refund

Refunds will be issued under the following circumstances:

• If the service could not be delivered due to technical issues from our end
• If the payment was made in duplicate due to technical error
• If the service could not be delivered within the promised timeframe

Non-Eligibility for Refund

No refund will be issued under the following circumstances:

• If the service has already been delivered
• If the cancellation request is made after 24 hours of payment
• If the service could not be delivered due to incorrect information provided by you

Refund Process

Refund requests must be made in writing to our customer support team at care@vertexsociety.com within 2 days of the payment date. The request should include:

• Your membership details
• Transaction details (date, amount, transaction ID)
• Reason for refund request

Approved refunds will be processed within 1-2 working days from the date of approval. The refund will be credited to the original payment method used during the transaction.

DISPUTE RESOLUTION

In case of any dispute regarding refunds or cancellations, you may contact our Grievance Officer:

We will attempt to resolve all disputes amicably within 30 days of receipt of complaint.

MODIFICATIONS TO POLICY

We reserve the right to modify this Refund and Cancellation Policy at any time without prior notice. The revised policy will be posted on our website with the updated effective date.