Frequently Asked Questions
General questions
A Vertex co-operative financial app allows members of a registered co-operative society to access services like deposits, loans, credit cards, and more — all in one secure digital platform.
Yes. Registered co-operative societies follow government regulations and operate transparently to ensure member funds are secure.
Simply log in, complete your profile and KYC, and go to the “Apply for Loan” section. Choose the amount and tenure, and submit your request for approval.
No. Our platform charges as little as possible — with no subscription fees or hidden costs. We only charge nominal member fees for services like fund transfers and loan processing.
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Payment questions
You can deposit through online transfers or visit a nearby branch. Withdrawals can be requested in-app and are processed quickly to your linked bank account.
Typically, you need a valid government-issued ID (like Aadhaar or PAN) and an address proof (like utility bill or bank statement).
Yes. Our app is accessible 24/7 across India, and we have branches in multiple regions for in-person support when needed.
Unlike traditional banks, co-operative apps are built around member ownership and shared benefits. Profits are reinvested to benefit members through better rates, lower fees, and community-focused services.
